Sunday, July 28, 2013
Broken Hip Belt
The REI backpack that I bought last year is going back to REI on Tuesday! Today the fabric supporting the hip belt broke. I called REI customer support. She was great, reading me a list of replacement options, both REI and non-REI options. I really wanted my REI pack but had to choose a different brand. I got next day delivery and she waived the shipping charges for me! I will buy from REI again!!